Poonawalla Housing Finance Housing Loan
Regulatory Disclosure - Grievance Redressal Mechanism

Regulatory Disclosure

Grievance Redressal Mechanism

Call Us

For any of your queries or service requirements, please call us at 1800 266 3204. We would be eager to serve you better. Our customer care service is available between 9:00 am and 7:00 pm from Monday to Saturday.

You may also write to us at the following address:

Manager - Customer Services, POONAWALLA HOUSING FINANCE LIMITED Corporate Office: 602, 6th floor, Zero One IT Park, Sr. No. 79/1, Ghorpadi, Mundhwa Road, Pune - 411036

You have option e-mailing us at:

customercare@poonawallahousing.com(Please mention your Loan Account Number and Contact Number in the subject line).

We will endeavor to resolve your query within 7 working days of receiving your letter or within 48 hrs of receiving your email. If we are not able to resolve your query within 7 working days, then we would explain you the reason why the Company would need more time to respond.

Escalation 1

In case you are not satisfied with the response from our Customer Care/Helpline, you can write to Head-Customer Service at head.customercare@poonawallahousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Escalation 2

If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@poonawallahousing.com

Escalation to National Housing Bank (NHB)

In case you are dissatisfied with the response received, you may approach National Housing Bank at following address:

National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi - 110003.

Such complaint may also be registered online with NHB at https://grids.nhbonline.org.in.

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